AI Drafts Issues

Incident Report for Help Scout

Resolved

The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!

Posted Apr 25, 2025 - 16:34 EDT

Update

Just a quick update to say we are still working on this one! We appreciate your patience while we continue to investigate, and we will post here again as soon as we have more news to share.

Posted Apr 25, 2025 - 16:08 EDT

Update

We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!

Posted Apr 25, 2025 - 15:26 EDT

Investigating

AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!

Posted Apr 25, 2025 - 14:53 EDT

This incident affected: AI Services (AI Drafts).