All Systems Operational
About This Site
All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email [email protected].
Web App
Operational
Docs Sites
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Operational
Beacon
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Operational
Mobile Apps
Operational
Public APIs
Operational
Inbox API
Operational
Docs API
Operational
AI Services
Operational
AI Drafts
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Operational
AI Answers
Operational
AI Summarize
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AI Assist
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Database Maintenance May 24, 2025 09:30-10:30 EDT
We will be performing a scheduled database maintenance on Saturday, May 24, 2025 that should last about 1 hour, starting at 9:30 AM Eastern.
During this maintenance, portions of the Inbox API, which affect custom apps and third-party integrations, will be inaccessible, as detailed below.
• You will not be able to create, update, or delete apps
• You will not be able to revoke tokens
• Integrations will not be able to authorize new users
• Integrations will not be able to refresh expired tokens
Integrations with existing tokens will still be able to call the API and you will be able to see your apps and tokens in Help Scout. Please alert any team membes that maintain your apps & integrations if they are not subscribed to status updates.
We will provide updates here if anything changes during the maintenance window.
Posted on Apr 22, 2025 - 10:34 EDT
During this maintenance, portions of the Inbox API, which affect custom apps and third-party integrations, will be inaccessible, as detailed below.
• You will not be able to create, update, or delete apps
• You will not be able to revoke tokens
• Integrations will not be able to authorize new users
• Integrations will not be able to refresh expired tokens
Integrations with existing tokens will still be able to call the API and you will be able to see your apps and tokens in Help Scout. Please alert any team membes that maintain your apps & integrations if they are not subscribed to status updates.
We will provide updates here if anything changes during the maintenance window.
Posted on Apr 22, 2025 - 10:34 EDT
Scheduled Database Maintenance May 31, 2025 09:30-10:30 EDT
We will be performing a scheduled database maintenance on Saturday, May 31, 2025 starting at 9:30 AM EST that should last about 1 hour.
During this maintenance AI Drafts and AI Answers may not be available.
We will provide updates here if anything changes during the maintenance window.
Posted on Apr 22, 2025 - 10:18 EDT
During this maintenance AI Drafts and AI Answers may not be available.
We will provide updates here if anything changes during the maintenance window.
Posted on Apr 22, 2025 - 10:18 EDT